Ultimate Lifting Solutions Limited
Returns / Refunds Policy
If you need to return any items from your order, ULS will need to be notified within 7 days of the delivery date and the goods must be returned in original condition within 28 days of purchase.
NEVER return goods to ULS or the registered office before arranging a return - Before a return can be organized - A returns form must be filled out
Items should be returned in unused condition & in the original packaging, due to the nature of our products, a restocking fee may also apply. Unfortunately, delivery charges are not refundable. Return carriage costs are to be processed by the customer. Please note that we reserve the right to refuse any items returned without an authorised returns number. Normally all refunds will be processed within 7-10 working days of receipt of returned goods.
If you have any questions about returns, please don't hesitate to call us at 01384 986 026. Please Note - ALL CALLS are recored for training and quality purposes.
Many items such as Chain Slings, Polyester Lifting Slings & Wire Rope Slings are custom-made to order so are not covered by our returns policy. Please ensure when ordering all measurements and capacities are correct as we cannot refund these products.
How do I return a product?
Contact us on 01384 986 026 for the Authorised Returns Number and Returns form – Once completed we can inform you of the returns address
Products purchased from Ultimate Lifting Solutions can be returned for a refund as long as:
- We are notified within 7 days from the date of delivery
- Goods will be returned within 28 days of purchase
- We receive the returned Products(s) in unused condition and still in the original packaging
You may return your products even if they are not faulty. Delivery charges are not refundable. Return shipping costs are to be covered by customer
Please note that our returns policy does not apply to made-to-order items, so be sure to check your specifications carefully if ordering custom-made products such as chain slings, hoists and wire rope slings.
Refunds Policy
Please note that all returns are subject to a 25% restocking fee, or a minimum charge of £5, whichever is greater. This is to cover the costs of processing orders, packing orders, and creating certification.
What if you haven’t received your refund yet but have returned your item….
Normally All refunds will be processed within 7- 10 working days of receipt of returned goods.
Refunds to PayPal can take 5-10 working days, whilst Refunds to a credit/debit card can take 7-10 working days, (working days Monday-Friday).
If you have not received your refund within this time, please contact us at accounts@ulslifting.com
Warranty Returns
If you are requesting a return based faulty goods. Faulty goods can be returned for repair only and will not be automatically replaced – shipping charges to be covered by the customer and reimbursed if goods are found to have a manufacturer's fault.
If goods are found to be faulty and cannot be repaired then an exact replacement will be sent out free of charge